Weekend & Overnight On-Duty Concierge
Job ID: 932
Company: Cranky Concierge
Salary: $14-$16/hour
Location: Remote (Must be eligible to work in the U.S.)
About Us
Cranky Concierge provides expert air travel assistance, handling flight bookings, monitoring for issues, and intervening when disruptions occur. Our goal is to offer travelers a worry-free experience.
Job Overview
As a Concierge, you will assist travelers facing urgent flight disruptions, especially outside regular office hours. You’ll provide flight updates, help stranded travelers rebook flights, and manage post-travel tasks like refunds and compensation claims.
Shift Timings
Regular shifts:
Sundays: 7 or 8 PM – 3 AM ET
Mondays: 7 or 8 PM – 3 AM ET
Preferred additional shift:
Thursdays: 7 or 8 PM – 3 AM ET
Opportunities for extra shifts may arise based on operational needs.
Key Responsibilities
- Respond to urgent traveler issues via email and phone.
- Provide real-time flight updates and rebook travel when needed.
- Use the Sabre GDS (or other booking systems) to find alternative flight options.
- Process refunds, compensation claims, and other post-travel tasks.
- Assist with booking flights, hotels, car rentals, and transfers when required.
- Maintain a calm and professional demeanor while handling stressed or frustrated clients.
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Skills & Requirements
- Reliability: Must be available to respond within 10 minutes of an alert.
- Airline Knowledge: Strong understanding of airline networks and flight options.
- GDS Experience: Familiarity with Sabre or similar systems is preferred but not required.
- Problem-Solving: Ability to quickly assess situations and provide solutions.
- Attention to Detail: Accuracy and speed are essential.
- Independence: Comfortable working alone, but willing to ask for help when needed.
- Tech Requirements: A Windows or Mac computer, reliable internet, and a smartphone (iPhone/Android).
- Quiet Work Environment: Ability to take calls and focus without distractions.