Eskom – Assistant Officer Customer Relations

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Listing Reference: eskom_000004
Status: Online


Apply by: 28 September 2025

Position Summary

  • Industry: Electricity, Energy & Water Supply
  • Job Category: Customer Service
  • Location: Worcester
  • Contract Type: Permanent
  • Remuneration: Market Related
  • EE Position: Yes

Introduction

Position: Assistant Officer Customer Relations
Task Grade: T10
Company: National Transmission Company South Africa (NTCSA)
Business Unit: Western Grid
Department: Lines & Servitudes


Area of Specialization:


To establish and maintain customer relationships and stakeholder expectations by informing, negotiating, and promoting public awareness of Eskom Transmission business. This includes liaising between the Transmission Grid, internal and external stakeholders, fostering respect for Eskom assets, and raising safety awareness on electricity supply.

Minimum Requirements

Qualifications:

  • National Diploma in Marketing / Finance / Commerce / Engineering / Social Science / Business Management / Customer Service (NQF 6, 240 Credits)

Experience:

  • 3 years’ experience in Lines and Servitudes Inspections
  • Experience dealing with multiple stakeholders, especially in communications and public administration

Skills & Competencies

Behavioral:

  • Integrity, Honesty, Professionalism, Trustworthiness

Leadership:

  • Coaching, Mentoring, Team player, Developing others

Knowledge:

  • Transmission maintenance practices and procedures
  • Customer relations practices
  • Business Management System
  • Eskom servitude rights and practices
  • Knowledge of OHS Act

Skills:

  • Negotiation and interpersonal skills
  • Presentation and leadership skills
  • Customer interface skills
  • Analytical and conflict management skills
  • Administration skills
  • Computer literacy
  • Valid Driver’s License (Code 8) + Advanced 4×4 driving skills

Key Responsibilities

  1. Stakeholder and customer relations management
  2. Liaise with internal customers
  3. Promote customer interface, safety, and environmental awareness

Additional Information

  • If you have not been contacted within 28 days of the closing date, consider your application unsuccessful.
  • NTCSA is committed to equality, employment equity, and diversity. Preference may be given to candidates from designated groups.
  • Candidates with disabilities are encouraged to apply.
  • NTCSA provides a smoke-free environment for all employees and visitors.

Apply Here

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