Construction Industry Development Board
2025/11/06 Centurion
Job Reference Number: CIDBCCA-02
Department: CEO – Company Secretary
Business Unit:
Industry: Admin/Office Support
Job Type: Permanent
Positions Available: 1
Salary: R299 639,13 – R438 556,23
To effectively answer calls, resolve stakeholder queries and provide excellent customer service by serving as a communication link between cidb business, contractors, clients and the general public.
Job Description
Call Centre Coordination: To answer calls within an effective time period.
- Coordinating the daily running of the call centre.
- Ensuring that all relevant communications, records and data are updated and recorded.
- Daily, weekly and monthly targets of calls are met.
Query Handling
- Refer escalated calls and emails from customers, e.g. queries, incidents, complaints and requests for information from operators, occurrences, safety or security threats to the Call Centre Overseer. ·
- Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner. ·
- Provide support to Call Centre Overseer with the resolution of errors or discrepancies and complex customer problems. ·
- Promote goodwill and a positive image of the company.
- Positive Customer Feedback.
- Acceptable query resolution targets and turnaround times.
Equipment Maintenance:
- Exercise due care of call centre equipment.
- Report damages, loss, and theft of equipment.
Job Requirements
National Diploma or NQF Level 6 equivalent and minimum 2 years in a customer service environment.
Knowledge of cidb Act and Regulation as well as experience in the call centre will be an added advantage.
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Closing Date: 14 November 2025
The organisation is committed to the principles of Employment Equity and equal opportunity. Preference will be given to suitably qualified applicants from designated groups, in accordance with the organisation’s Employment Equity Plan and Targets.