Position: Administrative Assistant / Insurance Representative
Company: Fidelity Services Group (Fidelity ADT – Gauteng)
Location: Midrand, Gauteng
Job Type: Permanent
Date Posted: 20 May 2025
Closing Date: 27 May 2025
Experience Level: Entry Level
Industry: Security and Investigations
Functional Area: Administrative
Job Purpose
To promote the sale of insurance products, ensure compliance with insurance legislation, and support contract retention while mitigating costs and protecting the company from reputational risk associated with vicarious liability claims.
The role also involves delivering excellent service and maintaining client relationships.
Minimum Requirements
- Matric Certificate
- Computer literacy (Microsoft Office)
- Excellent administrative and interpersonal skills
- Financial management qualification (preferred)
Key Responsibilities
- Assist in managing policies for three FSPs in the Group:
- Umsuka Wemali Finance
- Fidelity Risk
- Fidelity Cash Solutions
- Source, place, and manage Group insurance policies
- Provide client service for Project Optimise in partnership with Telesure
- Maintain compliance with insurance-related legislation
- Handle liability claims through London underwriters
- Request and forward necessary documents to/from branches, clients, legal, and billing/credit control
- Update the ICBM claims management system
- Perform general office and ad-hoc duties within the insurance department
Core Competencies
- Proactive team player
- Strong customer focus and communication skills
- Reliable, honest, assertive, and trustworthy
- Attention to detail
- Ability to work under pressure and meet deadlines
- Willingness to work occasional overtime
Additional Information
- Preference may be given to internal applicants and black female candidates in alignment with the company’s transformation policy
- Appointment is not guaranteed; selection is based on merit
- Unsuccessful candidates will not be contacted after 10 working days post-closing date
Fidelity Services Group (Pty) Ltd upholds fair business practices and promotes continuous human capital development.