Administrator: Service Advisor

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Administrator: Service Advisor (Non – Technical)|Cargo Commercial Vehicles Germiston (MOT241018-7) – New Motus logo

Closing Date: 2024/10/23

Reference Number: MOT241018-7

Job Title: Administrator: Service Advisor (Non – Technical)|Cargo Commercial Vehicles Germiston

Branch/Department: Service

Job Type Classification: Permanent

Location: Gauteng 

Description

Cargo Commercial Vehicles Germiston currently holds a vacancy for a Administrator: Service Advisor (Non-Technical) reporting to the Manager: Service.  We are currently looking for a DTSA Certified Service Advisor to join our service team. 

Position Overview

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

APPLICATION REQUIREMENTS:

Cargo Motors is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.

Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

All applications must be processed via https://motus.erecruit.co/   by no later than 23 October 2024. Please note that candidates not contacted by the 18 November 2024 must consider their applications as unsuccessful.

Specific Role Responsibilities

  • To coordinate the workflow in the service department, between service advisors, foreman and customers.
  • Update service customer on all service bookings
  • Communicate with all Service Staff
  • Ensure workshop opening and closing daily and timeously
  • Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
  • Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
  • Ensure job cards are signed off by Technicians and Service Advisors
  • Assist and advise Technicians on quotes in a timeous manner
  • Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
  • Follow up on parts ordered to workshop
  • Ensure that the yard is locked at the end of business
  • Book in vehicles
  • Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
  • Ensure that all vehicles are test driven
  • Record and report comebacks
  • Ensure parts are ordered according to the parts ordering system
  • Ensure that the workshop area is kept clean at all times
  • Ensure that Technicians are properly attired as per Cargo standards
  • Ensure the promotion and adherence to safety standards
  • Ensure the proper tools are used for the required job
  • Sell accessories and additional work
  • Prepare quotations to be authorized
  • Follow-up on sales not made
  • Qualifications and Experience
  • Matric/Senior Certificate or equivalent (NQF4)
  • DTSA Certified Service Advisor with 3 years’ Service Advisor experience
  • Three years’ experience on Daimler Truck & Fuso products a must
  • Clear Criminal Record
  • Motor industry experience will be an advantage
  • Must have excellent verbal communication skill
  • Computer literacy is essential

Skills and Personal Attributes:

  • • Self-driven and resilient
  • • Integrity
  • • Team Work
  • • Interpersonal skills (emotional maturity / cross functional collaboration)
  • • Ability to cope with pressure
  • • Follow through skills
Apply Here

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