Agent: Call Centre

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Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • Qualifications (Ideal or Preferred)
  • FAIS accredited as Key Individual and approved by FSCA

Knowledge

Minimum:

  • 1yr+ service call centre experience
  • How to share and/or impart information clearly and succinctly – strong enunciation and pronunciation
  • Client service principles and practices

Ideal:

  • Banking environment experience 
  • Conflict management know-how
  • Basic technology know–how and understanding
  • Telephonic and online communication tools and methods

Skills:

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Interpersonal & Relationship management Skills
  • Attention to Detail
  • Analytical Skills
  • Conditions of Employment
  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys
  • Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply Here

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