Locations: South Africa
End Date: November 13, 2024 (7 days left to apply)
job requisition id: JR102356
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay.
As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.
Minimum requirements
National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
A minimum of 5 years’ experience in Operations Management, preferably within the retail or on-demand industry
Previous experience within the retail environment advantageous
Previous line management experience is advantageous
Competencies:
- Strong leadership and team-building skills
- Excellent organisational and prioritisation abilities
- Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
- Strong analytical skills to assess performance metrics and implement improvements
People Management:
- Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
- Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
- Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
- Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget
Coaching & Mentoring
- Develop and implement training and facilitation programs to enhance team skills and knowledge
- Mentor team members to promote career growth and adherence to operational effectiveness
Operations:
- Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)
- Coordinate daily operations and implement best practice to optimise productivity and efficiency
- Ensure compliance with all operational policies and procedures, maintaining high delivery standards
- Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
- Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
- Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.
- Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures
- Assist with daily task management of stores
- Run daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issues
Recruitment and hiring
- Lead the hiring process for new team members (conducting assessments and interviews)
- Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires
Reporting and communication
- Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
- Facilitate effective communication within the team and across departments to ensure alignment with organisational goals.
Closing date: 12 November 2024
- If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!