Ethekwini Municipality
Job Title: CALL CENTRE AGENT
Closing Date: 2024/04/12
Reference Number: ETH240327-1
Job Number: 71000232
Job Title: Call Centre Agent
Job Type: Permanent
Job Grade: T07Division Call Centre
Department: Revenue
Branch: Call centre And Correspondence
Vacancy Group: Revenue Management Unit
Reporting To: Supervisor (Call Centre)
Location: KwaZulu-Natal
Job Purpose
To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.
Key Responsibility Areas
- Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
- Provides relevant revenue related information on various services provided/ offered by the Municipality.
- Performs Administration functions to maintain a high standard of customer service.
- Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
- Processes all applicable administrative requirements for termination of existing municipal customers.
- Administrates all name change requests.
- Attends to all valuation roll changes and property registration enquiries.
- Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.
- Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.
- Assists consumers to register / create profiles on the eServices.
Competencies
- Attention to Detail.
- Ethics and Professionalism.
- Organizational Awareness.
- Problem Solving.
- Business Processes.
- Use of Technology.
- Communication.
- Client Orientation and Customer Focus.
- Resilience.
- Learning Orientation.
Essential Requirements
- Grade 12 (NQF Level 4) or equivalent.
- 2 Years relevant experience.
- Computer Literacy.
Preferred Requirements
- Grade 12 (NQF Level 4) and an Administrative certificate.
- 3 years relevant experience