Reference Number
Sales&Distribution_Call Centre Agent6
Description
Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information; – Communicate with customers both verbally and in writing.
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Requirements
- Grade 12;
- One (1) to four (4) years’ experience in a Call Centre Environment;
- Travel or relevant qualification will be an advantage;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; – Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.
Personal Attributes:
Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills; – Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.
Work Level: Junior
Job Type: Permanent
Salary: Market Related
EE Position: No
Location: JHB