Requisition ID 12728 – Posted 03/27/2025 – Cellphone Office –
Position: Administrator: Cell Phone
Report Line: Supervisor: Mobile Communications, Postal and Courier Services
Division: Finance
Department: Real Estate and Logistics
Scale Code: 405 ( Peromnes 12,Paterson BU)
Position ID:60017831
Main purpose of position
To ensure the effective administration and customer service systems within the Mobile Communications, Postal and Courier Services office.
Duties and Responsibilities
Business Operational Efficiency
- Processing and issuing of new applications for Data Cards, SIM Cards, Modems, Cellphones and Tablets; for qualifying SABC personnel.
- Process postal and courier services.
- Responsible with issuing of Data Cards to the user’s from MTN, Telkom, Cell C, Vodacom, and other ISPs.
- Provide information telephonically as to how sponsored billing works and pool phones.
- Forwarding the request to cancel sponsored/Split Billing of the users who are leaving the organization to the service providers.
- Compile a month list of high users.
- Process device applications manually and on SAP.
- Requesting an itemised billing from the service providers for pool phones and Data Cards.
- Process monthly payments for Vodacom and MTN; (and other ISPs).
- Arrange the delivery of cellphones and Data Cards to SABC Provincial Offices Process rentals of Data Cards and Cellphones.
- Updating of the database.
- Sort incoming mail and courier parcels.
Stakeholder Management
- Communicate with internal and external clients and Stakeholders and maintain an effective, professional interface with all.
- Deal with complaints or queries from clients, both internal and external.
- Provide customer service to the users telephonically and walk ins.
- Assist all SABC staff with queries; i.e. new line applications, billing queries, SIM swops, upgrades, cancellations of contracts, repairs of gadgets, roaming and courier services.
- Build and maintain effective relationships with the users and the service providers.
- Assist with audit queries relating the department.
Governance, Risk and Compliance
- Adhere to SABC policies and procedures.
- Comply with Standard Operating Procedures (SOP).
- Adherence to Cellphone Office Regulations and procedures.
Inherent Requirements
- Diploma or Certificate in Office Administration.
- 1-2 years’ experience in administrative environment.
Knowledge and Skills:
- General knowledge of SABC rules and regulations.
- Excellent Knowledge of the SAP System.
- Good Computer Skills; (MS Package).
- Excellent Oral and Communication skills.
- Basic Customer Services skills.
- Good Interpersonal skills.
- Telephone etiquette.
- Answering off in-bound and out-bound.
- Compiling monthly reports and sending updates on the database for SAP.
- Ability to promptly follow instructions.
CLOSING DATE: 02 APRIL 2025