Customer Service Agent (GRJ)

by

Fly Safair

 2024/11/15    George

Job Reference Number: PassengerServices_CustomerServiceAgent02

Department: Passenger Services

Industry: Aviation

Job Type: Permanent

Positions Available: 2

Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our George Airport. The successful applicant will report to the Manager: Base Airport

Job Description

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.

Job Requirements

  • Grade 12 or equivalent;
  • Airport and ticket sales experience;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

PERSONAL ATTRIBUTES:

Punctual; – High degree of patience and assertiveness;

  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer focused and service orientated.

Application Guideline:

Email applications will not be accepted;

  • Preference will be given to members of under-represented designated groups;
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;

  • To appoint the selected candidates based on its operational requirement.

Closing Date: 22 November 2024

Apply Here

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