Barnsley £22,369.34
Customer Service Agent – Homeworking Roles
Location: Rotherham, Barnsley
Salary: £22,369.34
Posted: 8 Nov 2024
Closes: 3 Jan 2025
Job Type: Full Time and Permanent
Business Unit: UK Facilities Management
Region / Division: UK & Ireland
Reference: 16473
Role Responsibility:
- Customer Service Agent – New Year, New Career!
- Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)
- Applicants MUST live with South Yorkshire to be considered for this role
Start Date: February 2025
Contract Type: Full-Time – Permanent
Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45 am and 7:45 pm
Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)
About the Role
Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.
Key Responsibilities
- Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
- Communicate effectively and liaise with customers, relative client departments and management.
- Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
- Keep accurate and timely records of all communication contacts with customers using our CRM systems.
- Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
The Ideal Candidate:
What We’re Looking For
- Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
- Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
- Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
- Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
- Teamwork: Ability to work independently and as part of a supportive team.
- IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
Progression, training and development catered to you
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Refer A Friend incentives – £500
- Free Tea & Coffee
- Free Onsite Parking
- Charity Work
- Company pension scheme with employer contributions
- G4S Life Assurance Scheme
- Subsidised healthcare plan
- Charity work- Match-IT and Payroll Giving
- Confidential Counselling Services
- 24/7 support specialising in health and medical
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
Apply Now!
Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S.
Please contact our recruitment team at careersatg4s@uk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.