Location: Pretoria, Gauteng
Job Type: Permanent
Closing Date 21 February 2025
Job Details
Department: Finance & Hearing Hub
Minimum experience: Mid-Senior
Company primary industry: Medical Devices
Job functional area: Finance
Job Description
Work location: 180 Garsfontein Road, Ashlea Gardens, Pretoria
Working hours: Monday to Friday 8:00am – 17:00 (16:00 – 01:00) depending on daylight saving in the USA.
Job purpose:
Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients.
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
- Bookkeeping Diploma
Minimum applicable experience (years):
- 6 years
Required nature of experience:
- Debtors collection
- Customer service
- Creditors
- General bookkeeping
Skills and Knowledge (essential):
- Accounting Software (ie Pastel / Xero)
- Microsoft Excel
- Google Suite
- Debtors processes
Debtors Liaison 50%
- Follow debtors collection process.
- Optimise debtors collection process.
- Ensure proper and clear correspondence with customers including via phone, email and text.
- Ensure proper record is kept of all communication with debtors on relevant platforms.
- Ensure Salesforce / XERO is updated with debtors process.
- Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer.
- Update and maintain customer contact details in Salesforce / XERO.
- Manage handover of Debtors to lawyers / debt collection agency.
- Collect all the necessary documentation for handover to lawyers / debt collection agency.
- Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis.
- Meet all relevant debtors deadlines.
- Plan and structure daily work to meet deadlines efficiently.
Debtors Administration 30%
- Process new invoices.
- Issue invoices accurately and timeously.
- All credit notes issued accurately and timeously.
- Send invoices and statements.
- Do corrections on account allocation.
- Conduct reconciliations of all debtors.
- Ensure customer payment allocations are correct.
- Negotiate payment arrangements with customers to increase debt collection.
Stripe Administration 10%
- Process new manual payments on Stripe.
- Manage disputes process with Stripe.
- Manage trial periods or customer profiles on Stripe as required.
- Maintaining records of the above on relevant platforms.
Payments Administration 10%
- Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off.
- Manage the recordkeeping process for such payments.
- QMS
Follow relevant processes in line with the dictated QMS processes
This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee’s performance will be reviewed based on the agreed upon objectives. If you do not hear from us within 30 days, please consider your application unsuccessful.