IT Support X35

Operating Division: Transnet Engineering

Employee Group: Non-Permanent

Department: Facilities & Infrastructure

Location: Various Locations

Reporting To: Systems Analyst

Grade: FTMH2X

Closing Date: 26/02/2025

Position Purpose

To provide technical support for IT equipment at Transnet sites, ensuring optimal workstation performance. Responsibilities include installing, diagnosing, repairing, and upgrading computer hardware/software, disaster recovery, business continuity planning, business phone solutions, and security solutions. The role also supports desktop environments to minimize downtime and ensure smooth business operations.

Location: South Africa (Various Locations]

Key Responsibilities

• Ensure network, internet, email connectivity, and end-user access remain functional.
• Use hardware and software tools to support business processes effectively.
• Provide technical support for servers, troubleshooting basic server configurations.
• Manage backup solutions for laptops, iPads, cellular devices, and small systems.
• Implement ICT security measures and support end-users with software/hardware issues.
• Procure, repair, and maintain ICT equipment to minimize downtime.
• Support network and non-network printers, SAP printers, and manage printer supplies.
• Configure and maintain video conferencing and boardroom equipment.
• Ensure LAN, WAN, WiFi, and remote access (APN, 3G) availability.
• Execute minor ICT projects for business units, covering the full project lifecycle.
• Supervise third-party service providers working on ICT infrastructure.
• Maintain software licenses, hardware inventories, and disk usage monitoring.

Minimum Qualifications & Experience

Option 1

• 3-Year Diploma (NQF 6) in Information Systems/Computer Science or related field.
• A+ Certification and N+ Certification.
• 3 years of experience in desktop support.
• ITIL Foundation Certification (advantageous).
• Experience in large organizations with complex systems (advantageous).

Option 2

• A+ Certification and N+ Certification.
• 5 years of experience in desktop support.
• ITIL Foundation Certification (advantageous).
• Experience in large organizations with complex systems (advantageous).

Key Competencies & Skills

Knowledge Required

• Hardware & Software Maintenance and Troubleshooting.
• Multi-Device Support (Mobile, Printers, Tablets).

Skills Required

• Strategic Thinking – Aligning tactical solutions with long-term goals.
• Business Acumen – Understanding business needs and decision-making impact.
• Communication – Clear, concise, and effective collaboration with teams.
• Problem-Solving – Analytical and technical troubleshooting skills.
• Service Orientation – Commitment to providing excellent IT support.
• Risk Management & Governance – Ensuring compliance with safety practices and ICT security policies.

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Equity Statement

Preference will be given to suitably qualified applicants from designated groups in line with Transnet’s Employment Equity Plan and Targets.

How to Apply

Interested candidates should ensure their applications reach HR before the closing date (26/02/2025).