Closing Date: 2024/08/14
Reference Number: MMH240805-1
Job Title: Learnership
Position Type: Temporary
Role Family: OperationsClusterMetropolitan Life
Location: Johannesburg
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Requirements
- Grade 12 or an equivalent NQF4 qualification
- Aged between 18 and 35
- South African citizen by birth
- Unemployed
- Belonging to a previously disadvantaged group
- People living with disabilities are encouraged to apply
Duties & Responsibilities
- Complete all theoretical learning and assessments.
- Timeously complete all administrative and reporting duties related to the role.
- Collate, compile and distribute documents to the required standards within defined time
- Attend to all queries in a professional manner in order to provide an excellent client
- experience and ensure client service level agreements are met and exceeded.
- Screen and route all queries received to appropriate stakeholders and assist in the
- resolution of client queries.
Maintain the relevant office housekeeping standards.
CompetenciesExamining Information:Analyses and processes information asks probing questions strives to find solutions to problems, Interacting with People:
Is lively and projects enthusiasm is talkative in making contact is focused on interacting and networking with people, Articulating Information:Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information, Thinking Positively:
Is optimistic and positive recovers easily from setbacks and obstructions is jovial and projects cheerfulness, Embracing Change:Copes with change and variety tolerates uncertainty and ambiguity adapts to new challenges, Team Working:
Works participatively with others is democratic and encourages team contributions collaboratively involves others in decisionmaking,Following Procedures:
Conforms and adheres to rules closely follows instructions and procedures minimises risks by sticking to processes, Upholding Standards:
Behaves ethically and justly is discreet and maintains confidentiality meets commitments by acting with integrity.