Momentum Health Solutions: Receptionist

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Closing Date: 2025/02/17

Reference Number: MMH250211-4

Job Title: Receptionist

Position Type: Permanent

Role Family: Administration ClusterMomentum Health

Location: Durban

Introduction

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.

DisclaimerAs an applicant, please verify the legitimacy of this job advert on our company career page.Role Purpose

To provide a professional and friendly welcome to all visitors, either in person or telephonically.

Requirements

  • A National Senior Certificate is essential
  • An office administration qualification would be an advantage
  • At least 2 years’ customer service or front of house experience (in a clinic would be highly advantageous)
  • Good working knowledge of MS Office / Office 365 (Outlook, Word, Excel)
  • Language proficiency in English and one other South African language

Duties & Responsibilities

  • Welcome visitors in a professional and friendly manner to provide an excellent client experience.
  • Determine the reason for the visit and inform the relevant party.
  • Follow the relevant security protocol for visitors, capture their details and issue with security tags if required.
  • Attend to calls in a professional and friendly manner to provide an excellent client experience.
  • Screen and route calls appropriately, as received via the switchboard.
  • Raising of proposals and invoices via relevant system.
  • Assisting with age analyses and collection of outstanding monies.
  • Making, following-up and assisting with queries relating to appointments.
  • Ensure files are kept in order and easily accessible to relevant stakeholders.
  • Collate, compile, and distribute documents to relevant stakeholders, as required, within defined standards and timeframes.
  • Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
  • Collating and distribution of all mail.
  • Various administration duties including data capturing and electronic filling.
  • Build and maintain relationships with internal and external stakeholders.
  • Deliver on service level agreements made with all stakeholders in order to ensure that expectations are managed.

Competencies

  • Verbal and written communication skills
  • Service orientation
  • Interpersonal skills
  • Email etiquette
  • Attention to detail
  • Accountability
  • Planning and organising skills
  • Deadline and process driven
  • Compassionate nature  

Apply Here

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