New Business Administrator

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Closing Date: 2024/11/08

Reference Number: MMH241025-3

Job Title: New Business Administrator

Position Type: Permanent

Role Family: Sales Cluster International Remote 

Location: Gaborone

Introduction

Metropolitan Health Botswana is looking for an innovative and energetic individual to fill the position of New Business Administrator.

DisclaimerAs an applicant, please verify the legitimacy of this job advert on our company career page.Role Purpose

Reporting to the New Business Team Leader, the incumbent will be responsible for capturing new business data and updating existing member records to ensure data integrity, availability and easy retrieval.

Requirements

  • Degree in Business Administration, Insurance, Healthcare Administration, or a related field is preferred.
  • At least two (2) years post qualification experience in administration, customer service, or a similar role within the insurance or healthcare industry is beneficial.

Duties & Responsibilities

  • Receive and review member applications, ensuring all required information and documentation are provided.
  • Capture member information into the system accurately and promptly.
  • Prepare and issue membership documents and cards to members.
  • Maintain accurate and up-to-date records of all new business applications, approvals, and policy issuances.
  • Ensure that all new business processes adhere to company policies, industry regulations, and legal requirements.
  • Update membership amendments to ensure timeous updates and data accuracy for existing clients.
  • Handle escalations and complaints related to the new business process, ensuring a positive resolution.
  • Generate regular reports on new business activities, including application volumes, approval rates, and processing times.
  • Participate in process improvement initiatives to enhance the efficiency and effectiveness of the new business function.

Competencies

  • High attention to detail and accuracy
  • Proficiency in Microsoft Office Suite
  • Strong organizational and time management skills
  • Good communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong customer service ethos
  • Results driven
  • Compliance with procedures and deadlines
  • Uphold the highest standards of integrity and ethics in handling sensitive member information
  • Ensure client satisfaction through active management of client satisfaction index

Apply Here

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