PRINT OPERATOR

Location: Gauteng

Location – CountrySouth Africa

Job Description

The Print Operator is responsible for producing quality finished print products for the DBSA. This is achieved by designing output, programming the copiers/machines and finishing the product that meets the quality and time requirements of the client. This also involves maintenance of the copiers/machines and ensuring stock levels of paper, ink and other consumables whilst adhering to Occupational Health and Safety principles. Key Responsibilities

1. Printing, Copying, and Desktop Publishing

• Handle e-mailed and over-the-counter print/copy requests.
• Utilise costing model to cost print jobs to clients.
• Conduct layout, positioning, and pre-flighting of documents for print.
• Check documents for consistency and adherence to the corporate branding and maintain colour correctness.
• Liaise with external/internal graphic designers regarding file correctness for print.
• Spool jobs to relevant printers or supply to external providers.
• Set up and maintain automated workflows.
• Liaise with applicants on the best method of printing and finishing.
• Replenish paper and toner in printers and copiers.
• Advise applicants on the best methods for printing, finishing, and job costing.
• Scan and resize variable data printing.

2. Finishing and Dispatch

• Perform various binding methods (Perfect Binding, Saddle Stitch, Spiral Binding, Wiro Binding).
• Trim perfect bound documents.
• Perform guillotining, laminating, folding, and collating of documents.
• Punch documents, acetate sheets and backing boards for binding.
• Collate and fold documents.
• Pack and dispatch of completed jobs.

3. Colour Management and Quality Control

• Maintain colour correctness on all machines and artwork.
• Set up and maintain colour profiling.
• Perform regular calibrations and maintenance to ensure colour accuracy.
• Ensure high-quality output and adherence to client specifications.

4. Machine and Stock Management.

• Perform scheduled maintenance on print room equipment.
• Liaise with supplier technicians for repairs and servicing.
• Obtain quotes and documents for machine maintenance and stock replenishment.
• Monitor and maintain adequate stock levels (paper, ink, chemicals, binding materials).

5. Customer Service and Workflow Management.

• Liaise with customers on printing requirements and cost-effective printing solutions.
• Handle complaints and provide updates on work in progress.
• Register and track incoming jobs, identifying and managing production bottlenecks.
• Manage projects from receipt to final product delivery.

6. Printer Maintenance and Compliance.

• Handle queries related to corridor machines and liaise with third-party suppliers.
• Implement approved user print limits and report all issues to the manager.
• Ensure compliance with Occupational Health and Safety (OHS) regulations.
• Maintain print room housekeeping and work with BCM on safety standards.

Key measurements of outputs

1. Production turn-around time.
2. Client satisfaction through approval of work by clients.
3. Quality of finished products.
4. Adherence to OHS legislation.
5. Number of accidents on duty.
6. Management of stock levels i.e. Paper, ink and chemicals.
7. Minimal downtime.

Expertise & Technical Competencies

Minimum Requirements

1. Matric/ Grade 12 or equivalent.
2. Trade Certification.
3. A minimum of 5 years’ experience in the printing industry including finishing and digital printing.
4. Experience in producing quality print jobs from design, through production to finished product.
5. Experience in the layout of jobs for printing, different types of binding and finishing.
6. Experience in developing high-quality printing material for senior management, board etc which could include amongst others, brochures, booklets, documents and committee packs.
7. Demonstrated experience in liaising with 3rd parties for the maintenance of print equipment.
8. Knowledge, and understanding of safety when handling or using machinery.
9. Practice of precautions stipulated in the Occupational Health & Safety Act and the Copyright Act.

Desirable Requirements

10. Advanced skill in terms of graphic arts specialist.

1) Written Communication

• Writes clearly and concisely simple work-related documents.
• Expresses simple ideas clearly in writing.
• Understands enough to independently handle most tasks in this area most of the time but is supplied with direction for work objectives.

2) Verbal Communication

• Able to explain simple procedures or instructions to others, in a clear way.
• Uses a limited range of words to meet simple spoken needs.

3) Computer Literacy

• Is aware of the organisation’s policies related to the use of computers, and other technology.
• Applies the basic functionality of common software, such as word processing systems, to complete assigned tasks.
• Generally, knows how to use and maintain own office/workplace equipment.

4) Planning and Organising  

• Plans his or her daily work effectively; area; needs more application experience or practice if the required planning is more extensive.
• Independently plans and organises own routine work.

5) Detail Orientation

• Reviews all relevant information or aspects of a situation before taking action or making a decision.
• Pays close attention to details that are important to others to make sure they are right.
• Verifies that work has been completed according to the standards and procedures.

Required Personal Attributes

1) Teamwork and cooperation

• Promotes a friendly climate and good morale, and resolves conflicts.
• Creates opportunities for cross-functional working.
• Encourages others to network outside of their own team/department and learn from their experience.

2) Respond to Customer Needs

• Views others, including colleagues, as customers and wants to meet their needs.
• Keeps the customer informed of relevant developments or changes.
• Gains the trust of customers by maintaining clear, two-way communication regarding mutual
• expectations and satisfaction with service.
• Admits possible errors or mistakes to customers.

 3) Integrity

• Expresses what he/she is thinking even when the message may not be especially welcome.
• Shares information or comments about the work when it would be easier to refrain from being open about the situation.

4) Customer Service Orientation

• Makes self fully available, especially when the customer is going through a critical period.
• Requests ongoing feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
• Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under their own area of responsibility.
• Is aware of the level of service offered by the competition and provides more for customers than they expect.

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5) Self-awareness & Self-Control

• Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress.
• Holds the emotions back and continues to act calmly.
• Ignores angering actions and continues a conversation or task.
• May leave temporarily to withhold emotions, then return immediately to continue.