Closing Date: 2024/01/04
Reference Number: MOT231228-4
Job Title: Receptionist – Nelspruit Multifranchise
Branch/Department: Retail 6 – Nelspruit Multifranchise
Job Type Classification: Permanent
Job Description
Motus Nelspruit Multi Franchise Is on a look out for a receptionist, the purpose for this position is to deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Position Overview
To deliver reception duties in order to respond to visitors, clients and other related queries accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Execute work in line with governance and compliance processes.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Record and report on transactional activities to provide timely and accurate information for decision making in the area of accountability.
- Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
- Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.
FINANCE
Execute work activities effectively and efficiently in order to maximize financial performance and profitability.
CLIENT/CUSTOMER
Deliver services that create a culture which aims to exceed customers’ expectations in all aspects of the business.
Deliver work activities effectively to satisfy customers.
Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.
PEOPLE
Attend training initiatives to improve work quality and enhance your own skills.
Own and live up to company values.
GENERIC JOB COMPETENCIES
TECHNICAL COMPETENCIES
- Administrative Support: The provision of effective administrative support to internal and external stakeholders
- Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
- Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
- Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
- Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organizational workplace requirements, needs and practices.
Qualifications and Experience
Minimum Experience
- 1 – 2 years experience in a similar environment
- Experience within the motor industry
Minimum Qualification
- Matric
- Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Skills and Personal Attributes
Minimum Requirements
- Computer Literacy Business Applications
- Industry legislative compliance/ knowledge
- Good Communication Skills
- Well spoken