Remote Contingent Contact Center Agent

Company: MCI

Location: Remote (Rest of Nigeria, including Sokoto)

Job Type: Full-Time (Temporary, contingent on disaster relief needs)

Pay Type: Hourly

About MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to clients. We are committed to excellence, innovation, and providing top-notch customer service.

Job Overview

We are looking for remote agents to assist with disaster relief efforts on an as-needed basis. The role requires handling customer service inquiries during challenging times. Agents will be contacted via email and text when needed.

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Work Hours:

8:00 AM – 8:00 PM ET

Shifts: 8:00 AM – 2:00 PM & 2:00 PM – 8:00 PM

Application Process:

To be considered, candidates must complete a full application on the MCI careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Assist customers with service inquiries
• Learn and apply customer service techniques
• Improve customer experiences
• Use service techniques and systems effectively
• Escalate customer dissatisfaction to the appropriate channels

Candidate Qualifications

Required:

• 18 years or older
• High school diploma or equivalent
• Strong organizational, written, and oral communication skills
• Ability to type at least 20+ words per minute
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Reliable attendance and punctuality