Retention Administrator - Gauteng

Closing Date: 2024/12/13

Reference Number: MMH241205-1

Job Title: Retention Administrator – Gauteng

Position Type: Temporary

Role Family: Administration

Cluster: Metropolitan Life

Remote Opportunity: Some of the time

Location: South Africa

Requirements

Duties & Responsibilities

INTERNAL PROCESS:

Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
Daily work allocation to the team members of the area of responsibility.
Production stats updates and proving feedback on the outcomes.
Report on the operational activities within the area of responsibility to inform operational efficiencies.
Assist in the preparation of regularly scheduled reports, as required.
Create, maintaining and enter information into relevant databases to ensure accurate record-keeping for various applications.
Manage the queue in priority of turnaround time.
Ensure office equipment is regularly maintained by relevant service providers.
Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed Service Level Agreements.
Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

CLIENT:

Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.

PEOPLE:

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development.

FINANCE:

Contribute to the financial planning process within area.
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

Retention Administrator – Gauteng