locations: Johannesburg
time type: Full time
posted on
Posted Today
job requisition id: JR-67336
Job Description
We are seeking a young, dynamic, and detail-oriented Junior Administrator to support our Trade Credit Insurance operations. The ideal candidate will have strong communication and writing skills, be confident in engaging with brokers and consultants, and possess solid administrative and time management abilities. Proficiency in Excel is essential.
Responsibilities:
- Receive and review proposal forms to ensure completeness and required supporting documentation.
- Capture Domestic, Export, and Africa proposal applications onto internal systems to generate quotations for brokers, consultants, and introductory brokers.
- Serve as the first point of contact for broker and consultant queries, keeping them informed on proposal progress.
- Handle incoming calls and provide basic information on credit insurance products and procedures.
- Allocate and manage incoming leads from various channels (website, calls, competitions).
- Maintain lead competition records and submit a monthly winner report to the Marketing team.
- Distribute quotations and policy documents received from underwriting units to relevant parties (brokers, consultants) along with limit annexures.
- Ensure all broker nominations are correctly submitted to underwriting teams and the Cregalink team.
- Keep accurate records of all received and processed proposals and accepted quotations on a monthly basis.
- Maintain a Time Standards Register to monitor turnaround times for underwriting quotations and pricing.
- Assist with the onboarding of new brokers and introductory brokers.
- Maintain an up-to-date listing of all specialist brokers and relevant contact details.
- Ensure service levels and turnaround times are met, including a 24-hour SLA for all emails, queries, and document processing.
- Align all actions and behaviours with company culture and values.
- Take accountability for the achievement of personal performance objectives.
Qualifications:
- Grade 12 / Matric (Required)
- Diploma or certificate in Office Administration, Business Administration, or a related field (Advantageous)
Experience:
- 1–2 years of experience in an administrative or support role (insurance or financial services industry preferred)
- Experience in dealing with clients or brokers will be an advantage
Skills & Competencies:
- Excellent written and verbal communication skills
- Confident and professional telephone etiquette
- Strong interpersonal skills with the ability to engage with brokers and internal stakeholders
- Proficiency in MS Excel and other MS Office applications
- Exceptional time management and organizational abilities
- Attention to detail and high level of accuracy in data entry
- Ability to work well under pressure and meet strict deadlines
- A proactive and can-do attitude with a willingness to learn and grow
Behavioural Competencies:
- Results-driven and customer-focused
- Adaptable and willing to take initiative
- Team player who contributes to a positive work environment
- Upholds integrity, professionalism, and confidentiality at all times
Skills
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Closing Date: 12 June 2025 , 23:59