Location: Groenkloof National Park (Head Office)
Requirements
- Be in possession of a relevant Tourism and Marketing or post-matric qualification.
- 1 to 3 years of experience in a Call Centre Environment.
- Knowledge of customer service, telephone etiquette, and understanding of the Tourism and Conservation industry is essential.
- Computer Literacy.
- Communication skills and writing skills.
Responsibilities
- Sell SANParks products to current and potential customers.
- Corresponding with customers telephonically and via email.
- Process requests and make reservations in accordance with SANParks policies and procedures.
- Initiate payment and ensure that relevant documentation is sent to the customer/client.
- Provide additional information and initiate cross-selling and up-selling of products.
- Provide consistent and efficient service by upholding good public relations principles to inspire customer loyalty.
Salary: R151,140. 33 – R195,933.43
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Human Resources Division
Email: smiley.riba@sanparks.org
Postal Address: PO Box 787 Pretoria 0001
Documents Required
Interested candidates who meet the above criteria should forward their applications, consisting of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within the past 3 months).
Applicants who are in possession of foreign qualifications are required to submit evaluated results by the South African Qualification Authority.
Closing Date: 10 October 2024