Location: Johannesburg
Key Responsibilities
- Engages with internal and external customers to determine requirements.
- Actively collaborates to ensure requirements are delivered.
- Operationally plan and track the progress of actions.
- Provides administrative support for the implementation of changes.
- Contributes to relevant and insightful information used for reporting.
- Gathers information to evaluate the impact and outcomes of solutions.
Operational
- Manage and track the queries in the L&D mailboxes within SLA.
- Collate the applicable delivery schedule, expenses, and rebates.
Risk Management
- Contribute to the updating of the policies and procedures.
- Prepare contractual agreements and reports with providers.
- Contribute to learning governance, disciplines, and controls.
Requirements:
- 2+ years of relevant work experience responsible for handling operational activities such as learning and/or learner support via email, telephone, face-to-face or virtually.
- L&D work experience ideal.
The essential skills required for the role are communication (written and verbal), interpersonal, problem-solving, collaboration, and customer service.
The desirable skills are analytical thinking and project management.
Skills:
Collaboration, Communication, Evaluate Information, Learning Support, Operations Support
Competencies:
- Communicates Effectively
- Develops Talent
- Ensures Accountability
- Manages Complexity
- Persuades
- Plans and Aligns
- Tech Savvy
Education:
- Matriculation Certificate (Matric) (Required)
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Closing Date: 07 July 2025 , 23:59