Closing Date: 2024/01/18
Reference Number: SAS240105-2
Job Title: Receptionist/Switchboard Operator
Job Type: Permanent
Division: People Management
Department: Human Capital Operations
EE Occupational: LevelsLevel 2 & 3: Semi-skilled
Location: Sandton, Gauteng
Job Advert Summary
The purpose of the position is to render effective and professional administrative services to the Sasria and its stakeholders.
Handle all queries efficiently and in the most appropriate and professional manner possible.
Answer calls on the switchboard efficiently and promptly while maintaining a professional demeanor.
Minimum Requirements
Minimum qualifications:
- Senior Certificate (Grade 12 or equivalent).
- Recognition of Prior Learning (RPL).
Minimum Experience:
- At least 3 or 5 years as a receptionist/switchboard operator, or 5 years in facilities or Office Administration/Coordinator/Assistant environment.
Duties and Responsibilities:
1. Switchboard Management/ Reception
- Attitudinal disposition when answering the calls per Sasria approved standard.
- Answer calls on switchboard efficiently and promptly while maintaining a professional demeanour.
- Level of compliance with appropriate standards2 for collecting and communicating (forwarding) messages.
- Re-route calls to various departments/staff.
- Handle all queries efficiently and in the most appropriate and professional manner possible.
- Keeping record of non-Sasria related calls.
- Arrange relief person when other receptionist is out of the office (for lunch breaks, when attending meetings).
- Welcome visitors.
2. General Office Administration
- Ensure re-routing of hand delivered mail, parcels and mail collected from the post office to various departments and Managers.
- Control of the Post Register.
- Request for Quotations in respect of stationery, groceries as per procurement policy.
- Capture PR on the system in respect of stationery and groceries as per the procurement policy.
- Update internal extension telephone list and forward to relevant staff and copy to security at reception.
- Health and Safety representative (various duties, booking training, scheduling meetings, etc).
3. Ad hoc Duties
- Perform any reasonable task as and when required by the Facilities Team Leader.