Position : Service Agent Customer Service Area
Vacancy type: Internal
Task Grade : T10
Area of Speacialization : To provide efficient generic and interface customer services related to specialist fields in specified geographic areas
Department : Customer Services
Business Unit : Gauteng Cluster
Location : South Africa (Gauteng)
Reference Number : BHSACSAT10
Closing Date : 11/26/2024
Minimum Requirements
- • National Diploma/National N Diploma in Business Management/Communication/Marketing/Commerce/Engineering/ Social
- Science/Accounting/Finance at NQF6 with 240 credits
- Professional Registration Body
Related Minimum Experience:
- • 2 Years’ Experience in working with customers and customer relations
Skills and Competencies
Behavioral
- • Integrity
- • Honesty
- • Trustworthiness
- • Professionalism
Leadership
- • Team player
- • Motivating teams
- • Coaching
- • Mentoring
- • Developing
Knowledge
- • Service delivery training
- • Snippet processing unit (SPU) and prepayment customer tariffs
- • Organisation processes
- • Customer relationship management
- • Low voltage maintenance and fault repair
- • Operating regulations for high and low voltage systems
- • Metering and billing
- • Credit management directive, policy
Skills
- • Computer literate
- • Effective time management
- • Interpersonal
- • Relationship building
- • Functional and technical
- • Problem solving and analytical
- • Negotiation
- • Communication
- • Telephone
- • Stress management
- • Report compilation
- • Bilingual, multilingual
- • Counselling and conflict handling
Key Responsibilities
- • Handle generic service activities.
- • Provide customer data.
- • Process quotation and connection activities.
- • Perform vending and prepaid activities.
- • Build relationships between Eskom and customers
“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.