Takealot: Driver Verification Agent
Cape Town

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Your responsibilities will include:

  • Take responsibility for matters and work assigned.
  • Monitor and correct Drivers Profiles in line with SOP.
  • Provide input on SOP reviews.
  • Conduct audits on all compliance documents.
  • Capture the driver’s details on Driver Verification Control Spreadsheet (Excel).
  • Attend to the Driver Transfer mailbox and action transfer requests.
  • Turn-off IC Drivers with expired documents and E-Learning.
  • Send weekly emails to hubs informing them of expired documents and e-learning.
  • Accurately compile verification stats on the assigned Monthly Recruitment & Verification letter and submit to relevant stakeholders i.e. Franchisee, Hub recruiter, FM & FCC.
  • Action all verification requests via the Zendesk ticketing system.
  • Complete daily reports on performance (Verification & Clean up).
  • Take responsibility for matters and work assigned.
  • Attend weekly team meetings timeously.

Attributes required:

  • Exceptional organizational and compliance and administrative skills.
  • Have a keen eye and attention to detail.
  • Must be able to work under pressure and high workloads from time to time.
  • Must be able to think outside of the box and be proactive in your approach to your responsibilities.
  • A Solutions-oriented and attention to detail – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
  • Strong analytical and critical thinking, using data to interpret and inform decisions that are pragmatic and operationally practical.
  • Ability to present ideas succinctly, in writing and verbally.
  • Versatile and with an appetite to learn from the experience of others and independently through experimentation and research.
  • Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

Qualifications and Experience:

  • Matric
  • 1 – 2 Years Audit / Document Management Experience
  • KYC & AML experience
  • Must be knowledgeable on Excel, PowerPoint, and Google Workspace
  • Knows how to work under pressure
  • Works well in a team
  • Must be computer literate.

The Environment:

  • com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, but it’s also all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extraordinary Mind who:

  • is respectful but forthright.
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions.
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience.
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
  • is business SMART. Able to think about problems from a business perspective using technical and product input.
  • is curious and challenges the status quo.
  • is innovative and enjoys iteration.
  • is collaborative.
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARD WORKING

Apply Here

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