Administrator: Risk & Compliance (Fixed-term Contract)

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Location:
Roodepoort, Gauteng, South Africa

Job Description:


MTN is undergoing a transformational phase requiring operational and commercial excellence. This position supports delivery in a dynamic telecommunications landscape, considering global workforce practices, legal environments, and evolving industry challenges.

Key Responsibilities:

Access Management:


Manage user provisioning and de-provisioning for Oracle Fusion (manual and automatic).
Execute access requests via ticketing tools, applying SOD rules.
Update OpCo auto-allocation rules post risk assessments.

Access Certifications:


Support planning and execution with OPCOs/GPLs.
Assist with analysis and removal of access based on certifications.

Incident and Request Management:


First-level support for user provisioning and incident resolution.
Triage and escalate to third- or fourth-level support where necessary.
Create and maintain FAQ documentation.
Ensure timely responses and identify areas for operational efficiency.
Conduct research and trend analysis.

User Manual Updates:

  • Update documentation for:
  • User management (cloud/on-premise)
  • Auto-allocation
  • Ticketing
  • FAQs/knowledge repository

Compliance Management:


Support internal/external audits with evidence and inputs.
Help implement corrective actions from audit outcomes.

IT General Controls (ITGCs):
Provide audit assurance documentation.

Support for GRC, Budgeting, and TPM:
Provide financial operations support and input to budget cycles.
Participate in self-development and training.

Governance Reporting and Integration:
Provide data for MTN governance reports and forums.
Engage with stakeholders at group and OpCo level.

Stakeholder Collaboration:
Build relationships with OpCos and MTN group functions to drive GRC objectives.

Qualifications:

Education:


Minimum 3-year diploma in IT, Finance, or Risk Management
Fluent in English; capable of simplifying complex solutions

Agent – Retentions.Customer Operations
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Experience:


At least 2 years in risk management/compliance/provisioning
Telecom, Finance, or Insurance experience preferred
Experience in multinational and cross-cultural environments advantageous
ERP and cloud experience preferred

Competencies:

Functional Knowledge:


Functional process understanding
Cross-functional collaboration
Familiarity with MTN policies
Focus on continuous improvement

Technical Skills:
Application and data management
Testing
Analytics
Basic infrastructure/platform knowledge

Leadership Qualities:
Stakeholder management
Strategic planning
People development
Innovation

Behavioural Qualities:


Collaboration
Critical thinking
Accountability
Adaptability
Effective communication

Stakeholder Engagement:

External:


3rd party vendors
External auditors

Internal:

  • MTN OpCo SMEs, Process Leads, and users
  • Governance councils (ITDC, CCB)
  • Global Process Sponsors and Leads
  • Information Security and Risk & Compliance teams
  • BOOST Project Management Office and SMEs
  • Internal audit

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