Wild Coast Sun is looking for a dynamic and driven individual to join our team on Fixed Term bases in the role of Waiter. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.
Job Description
Main Purpose of the Job
Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed
Work Condition & Special Requirements
- Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Behavioural Competencies
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Team co-operation
Technical Competencies
- Food & Beverage Product Knowledge
- Food Service
- Operating equipment use & care
- Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
Job Requirements
Education, experience and competencies required
- Grade 12 or equivalent national qualification
- 2 years previous experience as a waiter
Key Performance Areas
Prepared Work Area
- Prepare mise-en-place, place settings and any other required checks and preparations for service
- Set-up and break down for functions in line with event requirements and start times (when required)
- Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
- Check cleanliness of own section or station
- Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Resolve or report on any anomalies to the required standards
Service Execution
- Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating procedures
- Take guest orders accurately and timeously
- Place guest orders in the system
- Explain menu items
- Make recommendations with regards beverages and menu items
- Interact with kitchen staff respectfully around any special requests
- Deliver food and beverage dishes to customers and present in line with standards
- Be attentive to guest requests
- Clear tables after guests have completed their meal
- Provide billing to guests (where relevant)
- Conduct cash-ups at the end of service (where relevant)
- Leverage opportunities to upsell on promotional items