Date: 6 Aug 2025

Location: Johannesburg, ZA

Company: Capitec Bank Ltd

Apply by:  We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:1. To see what this job is about and complete a short assessment, please click here!2. 

Once you have completed the above finalize your application by clicking apply below  Purpose StatementTo assist on various Inbound and Outbound campaignsTo provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.To maximise delivery of service in different areasMarket Capitec Bank products telephonicallyDeliver excellent customer services to attract and retain clients.

Experience

Min:

• 2-3 years inbound or outbound contact centre experience
• Customer service and Telemarketing experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol
• Sales
• Basic operational and product knowledge
• Inbound and outbound campaigns
   

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail
• Selling Skills

Conditions of Employment

• Willing and able to work shifts, including weekends
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.