Agent: Collections

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Purpose Statement

About the role

As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls andchats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt,all while providing exceptional service and support.

Experience

Our ideal candidate has

• 1 – 2 years collections experience in a Collections/Sales Call Centre
• Grade 12 National Certificate/ Vocational
• Call centre experience.
• Collections experience
• Experience with Predictive Dialler, AWS Connect and MS Teams
• Proficiency in an African languages
• Call centre processes and procedures
• Customer care and service protocol

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Qualifications (Ideal or Preferred)
• Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocol

What you will be doing

• Client Engagement: Call or chat with clients to negotiate credit repayments.
• Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
• Product Assistance: Assist clients by providing product information and resolving collections-related queries.
• Professional Interaction: Maintain professionalism in all client interactions.
• Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.

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Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Telephonic / Call skills
• Attention to Detail
• Negotiation skills
• Conditions of Employment
• Clear criminal and credit record
• Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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• Tshwane Vacancies X63 (Admin Officer, System Operator , Drivers, Assistant Operator

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