Organisation: TB HIV Care
Job Title: Case Officer – OR Tambo
Reference Number: TBH251212-3
Department: Counselling & Testing
Number of Positions: 1
Closing Date: 16 December 2025
Location:
- Facility: King Sabata
- Town/City: OR Tambo
- Province: Eastern Cape
- Country: South Africa
About TB HIV Care
TB HIV Care (THC), established in 1929, is an internationally recognised non-profit organisation providing healthcare services across South Africa. We serve the general population and communities at increased risk for HIV and TB, including adolescent girls and young women, sex workers, and people who use drugs. THC offers a dynamic work environment and opportunities for career development while contributing to meaningful healthcare outcomes.
Important Notice: TB HIV Care does not request payment for job applications or training. Please report any such incidents to info@tbhivcare.org.
Purpose of the Position
To implement and monitor the Case Management Model (CMM) by providing adherence support to ART patients until they are eligible for decanting to differentiated models of care.
Minimum Requirements
- Grade 12 certificate
- Enrolled Nurse qualification (added advantage)
- Minimum of 2 years’ relevant experience in counselling and testing
- Experience in adherence counselling
- Basic HIV testing and counselling
- Index case tracing
- Ability to communicate in English (isiXhosa is an advantage)
- Criminal clear record
Duties and Responsibilities
- Capture details of newly initiated ART patients and those on ART for less than one year on the CMM Excel spreadsheet and track appointments
- Record clients with high viral loads, paediatric clients, pre-ART clients, and pregnant women
- Contact clients who miss appointments and link them to CHWs or appropriate community support
- Conduct home visits for missed appointments, unsuppressed patients, and those requiring additional care
- Send routine SMS appointment reminders
- Respond professionally to client messages
- Refer patients to support groups based on their preferences
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Skills and Competencies
- Good communication skills
- Coordination and liaison skills
- Networking ability
- Problem-solving skills
- Knowledge management
- Planning and organising skills
Apply before 16 December 2025.