Desktop Support – ICASA

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Desktop Support – ICASA (Head Office, Centurion)

Department: Information Technology
Job Level: C2
Position Type: Permanent
Location: ICASA Head Office, Eco Park, Centurion
Total Annual Package (CTC): R520,320.00


Closing Date: 04 November 2025

Purpose of the Job

To support end users by optimising desktops and ensuring the efficient functioning of printers. Responsibilities include installing software and hardware, troubleshooting problems, and resolving them according to the Service Level Agreement (SLA).

Key Outputs

The successful candidate will report to the Manager: Network Operations and will be responsible for:

  • Providing end-user support and optimisation of the desktop environment.
  • Delivering reactive assistance to internal clients to resolve desktop issues promptly.
  • Administering clients’ PCs and network printers daily.
  • Ensuring all applications run efficiently.
  • Managing the installation, movement, addition, and changes (IMAC) of hardware and software in a timely manner.

Qualifications and Experience

  • A 3-year National Diploma (NQF Level 6) in Information Technology or a related field.
  • Microsoft Certified Desktop Support Technician (MCDST) Certification.
  • 2 – 4 years Desktop Support experience.
  • Proven experience in network troubleshooting.
  • Proficiency in:
    • Microsoft Operating Systems (Windows)
    • Microsoft Office Suite
    • Microsoft Azure
    • Microsoft Exchange Online
    • Microsoft Active Directory
    • Microsoft Teams

Key Competencies and Attributes

  • Achievement Orientation
  • Adaptability
  • Analytical Thinking
  • Attention to Detail
  • Client Focus
  • Continuous Learning
  • Creativity and Innovation
  • Critical Judgement
  • Interactive Communication
  • Organisational Awareness
  • Problem Solving
  • Resilience
  • Self-Confidence
  • Teamwork

Application Information

  • Enquiries: careers@icasa.org.za (for enquiries only — applications sent by email will not be considered).
  • Application Method: Apply online via the ICASA Careers portal.
    For best access, use a laptop or desktop with Chrome or Microsoft Edge browsers.

Additional Information

  • ICASA is committed to diversity and employment equity. Preference will be given to candidates from designated groups.
  • If you do not receive feedback within three months after the closing date, consider your application unsuccessful.
  • Late applications will not be considered.
  • Applicants with foreign qualifications must have them evaluated by SAQA.
  • Recognition of Prior Learning (RPL) must be evaluated and certified.
  • Only candidates who meet the requirements should apply.
  • Persons with disabilities are encouraged to apply.
  • ICASA reserves the right not to make an appointment.
  • Appointment is subject to security clearance, qualification verification, and reference checks.
  • No CVs from recruitment agencies will be accepted.

Apply Here

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