Consultant Customer Care

by

locations
Pinelands

Purpose:

Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).

Responsibilities:

  • Telephonically guide customers through the product offering, pricing, terms and conditions.
  • Take ownership of queries and ensure they are resolved timeously and effectively.
  • Handle urgent and complex enquiries and requests received telephonically and via email.
  • Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
  • Maintain the outlined QA average on all calls.
  • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
  • Accurately and efficiently capture all customer data.
  • Finalise calls at point of contact, where possible.
  • Forward accurate policy documents to customers within mandated timeframes.
  • Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
     

Job Requirements:

  • Matric
  • Regulatory Examination (RE) – Required
  • Minimum NQF Level 4 Short Term Insurance – (Required)
  • Relevant Tertiary and/or Insurance Qualification
  • 2 – 3 years’ experience in the short-term insurance industry.

Competencies:

  • Customer Service
  • Customer Interaction
  • Analytical Thinking
  • Collaboration
  • Executing

Skills and Attributes

  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy.
  • Customer-oriented 
  • Customer-focused with a positive attitude.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.

Skills:

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies:

  • Action Oriented

    Communicates Effectively

    Customer Focus

    Decision Quality

    Ensures Accountability

    Interpersonal Savvy

    Manages Ambiguity

    Manages Complexity

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 05 December 2025 , 23:59

Apply Here

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