Silverton in Gauteng
Expiry Date: 2026-01-16
Purpose of the role:
To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organisation to achieve its objectives.
- • Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
- • Accurate recording of client information on company’s computer system(Delfin)
- • Prompt and effective handling of any complaints received from clients, other branches and Head Office.
- • Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
- • Assisting with checking and capturing of Nupay reports and follow up on failed transactions
- • Assisting with minimizing of Bad Debt
- • Daily Balancing of Cash Box
- • Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
- • Assisting with reconciliation of all Client accounts ( updating file notes regularily)
- • Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
- • Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
- • Marketing and Product Sales
Qualifications:
Matric or Equivalent
Experience:
Experience in Financial Sector
Knowledge and Skills:
- • Empathy and patience with clients and colleagues
- • An ability to orally communicate in a clear, respectful, honest, assertive and persuasive manner
- • Numeracy and literacy abilities to the level that ensures no mistakes.
- • A flair for administrative organisation and detail
- • A positive attitude
- • A ready knowledge of the company’s products (Type of loans as well as Consumer Finance)
- • A ready knowledge of the pricing of each product (Consumer Finance)
- • An ability to operate a computer and peripherals effectively and at acceptable speeds
- • Understanding of the need for urgency when dealing with daily and monthly reports, complaints and queries
Additional Requirements:
- • Accuracy in the maintenance of records and systems
- • An ability to remain calm and resolve conflict
- • An ability to converse in at least two languages spoken within the market place
- • A compliance to all workplace rules and procedures
- • A willingness to undertake duties beyond the confines of your job.