Passenger Information Agent.INT KIA.Client Services (Airport Management)(O22201)

KwaZulu-Natal, South Africa

Trending

Job Description

The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following: 

• Proactively identifying, resolving, and escalating customer’s needs as and when required.
• Announcing flight information 
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required. 
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals. 
• Capture information for trending purposes.
• Identify and escalate any system related errors. 
• Escalate repeated Operational non-compliance team performance meets required standards

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Technical Skills and Experience

The following skills and experience are required:

• National Senior Certificate (Grade 12 – NQF level 4) is essential. 
• 1-3 years operational experience within a business is recommended.

Competencies

• Basic MS Office
• Achiever
• Diplomatic
• Conflict Management
• Planning and Organising
• Problem solving
• Communication
• Action orientated
• Knowledge of Airport Operations

Shortlisted candidates will be required to provide proof of their qualifications and must be eligible for Top Security Clearance within 3 months of appointment.

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

About Us

Airports Company of South Africa Limited (ACSA) is a majority (94.6%) state-owned South African airport management company. Founded in 1993, ACSA operates nine of South Africa’s airports.[2] The company is headquartered at Aviation Park, Western Precinct Building, situated at O.R. Tambo International Airport in Kempton Park, Gauteng, South Africa.