QCTO: Receptionist

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Receptionist Vacancy – Quality Council for Trades and Occupations (QCTO)

A Unique Opportunity to Contribute to Nation Building

The vision of the Quality Council for Trades and Occupations (QCTO) is to qualify a skilled and capable workforce. The QCTO is a Council established under the Skills Development Act for standards generation and quality assurance for all occupational qualifications.

The QCTO is looking for a highly motivated, competent, and professional individual to fill the following position:

Job Title: Receptionist

Salary Level: R193,359.00 – R227,766.00
Location: Pretoria – GP ZA (Primary)

Job Description:

The successful candidate will provide reception and front desk services to the QCTO.

Key Functions:

  • Manage the QCTO front desk by performing switchboard and receptionist duties.
  • Receive visitors at the front desk by greeting, welcoming, and directing them appropriately.
  • Answer, screen, and forward incoming phone calls.
  • Receive, sort, and distribute daily mail/deliveries.
  • Maintain and control visitor register at reception.
  • Provide relevant and accurate information about the QCTO in-person and via phone/email.
  • Assist in resolving clients’ issues and/or complaints, escalating unresolved issues to the relevant persons.
  • Maintain office security by following safety procedures and controlling access via the reception desk.
  • Perform other administrative and support duties such as arranging travel and accommodations, and preparing vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing, and emailing.

Job Requirements:

  • Educational Qualification:
    • Matric Certificate.
    • A recognized three-year Occupational Qualification or National Diploma (NQF Level 6) in Office Management, Secretarial Management, Customer Relations, or Public Relations.
  • Experience:
    • A minimum of 2 years’ experience as a receptionist including switchboard operation.

Knowledge in:

  • Public service administration
  • Relevant government legislation
  • Operation of Telecommunication System
  • Receptionist etiquette

Skills Required:

  • Proficiency in Microsoft Office Suite
  • Solid written and verbal communication skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Client orientation and customer focus
  • Strong administrative, organizational, and general office management skills
  • Ability to act with discretion
  • Ability to be resourceful and proactive when issues arise

Application Procedure:

Applications must be accompanied by:

  1. A comprehensive CV
  2. Names, email addresses, and contact numbers of three (3) work-related referees

Note:

  • No physical or emailed applications will be accepted.
  • Applicants that fail to comply with ALL or ANY of the requirements stated above will be automatically disqualified.
  • Appointment of a successful candidate is subject to verification of qualifications and other verifications such as a criminal record.
  • By submitting your application, you agree that the QCTO will conduct vetting that includes reference checks with your previous employer(s).
  • Both internal and external applications will be considered.
  • Applications received after the closing date will not be considered.

Additional Notes:

  1. Correspondence will only be entered into with short-listed candidates. If you have not been contacted within three (3) months after the closing date, please consider your application unsuccessful.
  2. Shortlisted candidates may be required to undergo competency assessments to determine their eligibility to be invited for interviews.
  3. QCTO is an equal opportunity employer committed to Employment Equity principles. Preference will be given to underrepresented groups (including women and persons with disabilities) in accordance with QCTO Employment Equity targets.
  4. QCTO reserves the right not to make an appointment.

Closing Date: 25 July 2025

Employment Equity Statement:

QCTO is an equal opportunity employer committed to the principles of Employment Equity. We aim to promote equity through filling all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender, and disability status is required. Preference will be given to underrepresented groups as per the QCTO Employment Equity targets. Women and people with disabilities are encouraged to apply.

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