Department: Department of Employment and Labour – UIF
Source: Vacancy Hub
Key Information
- Position: Customer Services
- Number of Posts: 84
- Reference Numbers: Vary by location (see below for samples)
- Type: Permanent
Knowledge Required
- Unemployment Insurance Act & Regulations
- Unemployment Insurance Contributions Act
- Public Finance Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Department of Labour and UIF policies and procedures
- Treasury Regulations, UIF Vision, Mission, and Values
- Departmental guidelines and Batho Pele Principles
Skills & Competencies
- Strong interpersonal and customer service skills
- Telephone etiquette and effective communication (verbal & written)
- Listening and interpretation (especially of UI Acts)
- Conflict resolution and time management
- Basic computer literacy
- Analytical thinking and ability to learn operational systems on the job
Key Duties
- Conduct initial client screening services
- Process UIF benefit applications
- Register payment continuation forms
- Provide general administrative support
Post Locations & Reference Numbers (Sample)
- Butterworth – Centane Satellite Office: Ref No: HR4/4/6/01 (1 Post)
- Cradock: Ref No: HR4/4/6/07 (2 Posts)
- East London – EL IDZ Satellite Office: Ref No: HR4/4/8/09 (3 Posts)
- eMaxesibeni – Matatiele Satellite Office: Ref No: HR4/4/6/10 (3 Posts)
- Fort Beaufort – Adelaide Satellite Office: Ref No: HR4/4/6/13 (1 Post)
- Graaff-Reinet – Willowmore Satellite Office: Ref No: HR4/4/6/15 (1 Post)
- Kariega – Jeffreysbay Satellite Office: Ref No: HR4/4/6/21 (2 Posts)
- Mdantsane – Highway Satellite Office: Ref No: HR4/4/6/35 (3 Posts)
- Mthatha – Mqanduli Satellite Office: Ref No: HR4/4/6/37 (6 Posts)
- Qonce – Sutterheim Satellite Office: Ref No: HR4/4/6/44 (2 Posts)
Note: There are 84 posts in total across multiple locations. Contact the department for a full list.
Enquiries (Contact Officials by Area)
- Ms N Getyeza – Tel: (047) 491 0656
- Ms L Nongena – Tel: (039) 254 7201
- Mr T Mgudane – Tel: (046) 645 7700
- Ms N Mkonto – Tel: (048) 881 3010
- Mr S Mshumpela – Tel: (049) 892 2142
- Mr M Njamela – Tel: (043) 702 7500
- Ms W Koba – Tel: (041) 995 7047
- Mr L Mduduma – Tel: (043) 285 0403
- Ms S Zaula – Tel: (047) 501 5600
- Mr S Thambo – Tel: (045) 807 5477
- Ms N Ntlokwana – Tel: (046) 622 2104
- Ms N Mtwa – Tel: (039) 253 1996
- Ms N Mvanyashe – Tel: (045) 932 1077
- Mr R Mbali – Tel: (051) 633 2633
- Mr Mbande – Tel: (043) 718 8380
How to Apply
- Quote the relevant reference number in your application.
- Submit applications via email or hand delivery to the addresses below, based on location:
Sample Submission Details:
- Butterworth: Jobs-ECBTW@labour.gov.za | ERF 9369, Blyth & Robison Streets
- eMaxesibeni: JobsECMTA@labour.gov.za | No 52 Church Street
- Fort Beaufort: Jobs-ECFOB@labour.gov.za | No. 528 Alice Road
- Cradock: JobsECCRD@labour.gov.za | 73 Frere Street
- Graaff-Reinet: JobsECGRN@labour.gov.za | 63 Church Street
- East London: Jobs-ECELN@labour.gov.za | IG Building, Ensuco House
- Kariega: Jobs-ECUHG@labour.gov.za | 15A Chase Street
- Mdantsane: Jobs-ECMDS@labour.gov.za | Mzaule Street, NU1
- Mthatha: Jobs–ECUTT@labour.gov.za | CNR Elliot & Madeira Streets
- Komani: JobsECQTN@labour.gov.za | 10 Robinson Road
- Makhanda: JobsECGTN@labour.gov.za | 20 High Street
- Lusikisiki: Jobs-ECLSS@labour.gov.za | Stanford & Jacaranda Streets
- Nqanqarhu: JobsECMCR@labour.gov.za | 1 Royal Road
- Maletswai: JobsECALN@labour.gov.za | 80B Somerset Street
- Qonce: Jobs-ECKWT@labour.gov.za | 41 Arthur Street
For Attention: Deputy Director: Labour Centre Operations